For GP practice managers
PPG Toolkit.Practical tools for a great patient group.
A growing family of tools for running patient participation properly, without the dead meetings, the same six retirees, or the CQC paperwork panic. The first tools land soon inside MyPM; the standalone app is on its way. Put your email in and we’ll tell you when each one ships.
No commitment. No card. One email when something’s ready.
Why most PPGs aren’t working
It isn’t that practices aren’t trying.
It’s that the standard format (a small in-person group, ad-hoc agenda, no documented decision about who you’re reaching) doesn’t produce the evidence CQC now expects, and doesn’t engage the patients who most need to be heard.
The same six retirees
A daytime PPG meeting in the surgery reaches patients with daytime flexibility. Working-age people, parents, shift workers, carers. Effectively excluded.
12 poor meetings a year
Monthly cadences burn out attendance, theirs and yours. Attendance halves by month three; by month six the same two people raise the same complaint.
Feedback you can’t act on
“Does anyone have any concerns?” produces silence or the loudest grievance. You leave with no signal worth changing the rota over.
A PPG you can’t show off
An inactive PPG is a Responsive concern under the 2024 framework. Minutes of four sparsely attended meetings is not what a confident practice puts on the table.
What we’re building
A family of practical PPG tools. Some here now, some very close.
The PPG Toolkit isn’t one product. It’s a growing set of tools for practice managers who want a real patient participation group, not a paper one. We’re shipping the tools in order of usefulness: the things practices most need, first.
- Coming very soon
PPG improvement plan, inside MyPM.
The first PPG tool lands inside MyPM, the practice-manager platform already used by 34+ practices. A guided improvement plan, with worksheets and content, that uses MyPM’s existing task framework so the work actually gets done, not stuck on a shelf. The PPG plan is the first; others (complaints, access audits, FFT) follow.
- In development
Digital PPG: the app.
A standalone app for practices ready to run their PPG across the whole patient list, not just the regulars. Monthly updates out, structured feedback in, a dashboard that tells you what to write next. Lives on its own domain at app.ppgtoolkit.co.uk, with strict GDPR. Patient emails never touch any other practice-management data.
Tell us when it’s ready. Use the form below.
- Ongoing
Templates and references.
Short pieces you can use this afternoon: a model PPG constitution, a meeting agenda that doesn’t die in 20 minutes, an honest-to-CQC minutes template. Published on this site as each one is ready.
Coming soon
A digital PPG that reaches everyone on your list.
Most PPGs hear from 0.1% of the practice population. A digital PPG reaches everyone with an email address. That’s 70-80% of most practices. Monthly updates from you. Light-touch feedback back. A dashboard you’d actually open.
We’re building it as a standalone app at app.ppgtoolkit.co.uk. On its own infrastructure, with its own GDPR posture, patient emails never mixed with anything else. Because a patient-voice tool should be built like one.
Ships when it’s worth shipping. No set date. If you want to know first, the list below is how.
Join the list
Tell us when each tool lands. Put your email in.
No cohort, no gate, no commitment. When a new part of the PPG Toolkit is ready, you get one email. Unsubscribe whenever.